Return

We have a 2-days return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@topgreenorganic.com.  Please note that returns will need to be sent to the following address:

Top Green Organics
VSS Marg, Near Hirakhand,
Ashoka Talkies,Sambalpur, Odisha -768001

You can always contact us for any return question at help@topgreenorganic.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@topgreenorganic.com. 

Our focus is complete customer satisfaction. In the event, if you are displeased with the product(s) provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each product before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, customers have the liberty to cancel their orders and request a refund from us. Our Policy for the cancellation and refund will be as follows:

CANCELLATION POLICY

For Cancellations please contact us on customer support.

Address of correspondence : Top Green Organics
VSS Marg, Near Hirakhand,
Ashoka Talkies,Sambalpur, Odisha -768001

Phone no : 08249388950

Cancellation requests received later than TWO(2) business days of receiving order will not be entertained.

RETURN POLICY

This item is non-returnable due to the consumable nature of the product. Only those products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

RETURN TO ORIGIN (RTO) ORDERS

We ship your products with reliable last mile delivery partners, viz. FedEx, Delhivery, Xpressbees, etc. In case of any return order due to non delivery, we shall not bear the cost of reshipping your products. Your order shall be reshipped with additional shipping charges only. Charges for reshipping may vary with your address of delivery. Mode of payment for additional shipping charges may include prepaid or cash on delivery. This does not include orders which are damaged in transit.

REFUND POLICY

In the unlikely event of damaged items delivered to you, we will provide a full refund or free replacement as applicable.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway, payments refund will be made to the same account.